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Key Information

Key Information

Criteria

To be eligible for a loan you will need to:

  • Be a UK Resident

  • Property loan is secured against a property which must be UK based and owned for a minimum of 3 months

  • Be over 18 years old

  • Be in permanent employment, receiving a pension or disability benefit/living allowance

  • Meet the lender's criteria and credit affordability assessment

Borrowing money - what should I do?

You should only apply to borrow money through a loan or any other means if you absolutely need to and do not have any alternative sources of funding. If you do need to take out a loan, you should think carefully about how much you need and the long-term cost of making loan repayments before you commit to any borrowing.

Think carefully before securing debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage or any other loan secured against it.

If you are thinking of consolidating existing borrowing you should be aware that you may be extending the term of the debt and increasing the total amount to repay.

Charges and fees

Some lenders may charge up-front fees when you take out a loan with them and these charges should be factored into the cost of the loan. In some cases, fees and charges may be added to the loan, but you should be aware that in such cases these will attract interest charges, which could significantly increase the overall cost of the loan.

Late or missed repayments will also impact negatively on your loan. Apart from lowering your credit score, the lender may also apply additional charges or penalties to the loan. These will usually be added to the loan and, as with any other added fees, will attract interest charges over and above the amount of the penalty itself.

Credit Ratings - How Do They Affect Me?

When a credit agency assigns a rating to someone, they'll take into account a range of information, including past credit history. The final rating assigns the person a certain number that a creditor can then use to determine their risk of defaulting. How a creditor interprets those numbers, however, is up to them. They are not required to accept or deny a loan application based on credit ratings alone.
It's important not to reduce the process of applying for a loan to good credit and bad credit. A creditor can take into account a range of factors - while one direct lender might reject a person for having less-than-perfect credit, another creditor might accept their loan application. There are no "good credit loans" or "bad credit loans," just a range of creditors willing to accept different levels of risk. However, people who have less favourable credit ratings tend to pay more for credit. For example, interest rates for people with lower credit scores may be higher than for those with higher credit scores.

Struggling to Maintain Payments:

If you are struggling to make repayments on a loan you should contact your lender right away. You can also get free advice from debt charities like Stepchange, Citizens Advice Burea and the National Debtline

Warning: Late repayment can cause you serious money problems. For help, go to https://www.moneyhelper.org.uk/en

Commissions

Cheap Loans act as a broker, not a lender and receive a fee for introducing you to a broker/lender. Information regarding commissions can be disclosed upon request.

 

Contact Us


By Post:

TFLI Limited (on behalf of TFLI (US) Inc)

First Floor Beechwood Court 

Springwood Way

Tytherington Business Park

Macclesfield

Cheshire SK10 2XG

By Telephone: 01625 32 25 55 

 

Complaint Process

 

How we handle your complaint

Once you've made a complaint, we'll aim to contact you within 48 hours. The Compliance Department will log the complaint, send you an acknowledgement and try to resolve the concerns within 3 working days of receipt. The acknowledgement will include the name and contact details of the individual dealing with the complaint. 

We aim to resolve this as soon as possible usually within 15 business days issuing you with a final response. A final response must be issued within these 8 weeks, and we will always keep you updated on the progress of the complaint.

If for some reason we haven't been able to resolve your complaint within eight weeks, or you're not satisfied with the resolution you can refer your complaint to the Financial Ombudsman Service.


What if you are still dissatisfied with our response?

If you receive a final response letter from us and you're not satisfied with the resolution, you can contact the Financial Ombudsman Service, you'll need to do this within 6 months of receiving our letter

You can contact the Financial Ombudsman Service by writing to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 

0800 023 4567

The phone lines are open between 8am and 5pm, Monday to Friday.

Visit the Web site: www.financial-ombudsman.org.uk 

Or Email: complaint.info@financial-ombudsman.org.uk

Information regarding the service can be found on the Financial Ombudsman website:
http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm


If you require any further assistance please contact us by email compliance@tfli.us